Bad Experience in Riding on MTR

In the past, riding on the MTR would be pure joy on wheels. Unfortunately, that’s not the case now. Write a complaint letter to the Hong Kong’s editor to state three things that make you mad in the MTR.

Dear Editor,

I am writing to express my discontent with the MTR services, which is not as good as before. Even worse, the recent operations are so deteriorating that stable and regular services can no longer be guaranteed. I really forget the moment that was the turning point of my attitude towards the MTR services. But I have been annoyed to the level that I cannot tolerate anymore. On some occasions, it is quite enough to drive me nuts.

Thanks to the MTR’s kind policy, we now have toilets at most station’s lobbies. Yet, to me, it makes no difference to not having them. In fact, I have never attempted to pay a visit there, even a brief one. The toilets are so squalid and filthy that upon stepping in, a bad and stinky smell has been surrounding us. Sometimes this foul air spreads over the area outside the toilets. I wonder how come an organization that are always boasting of its professional services can leave the situation completely unattended.

Another issue is the manners of passengers, which are disturbing me very much. I don’t understand why some annoying folks love to be the first on the train and then simply stand in front of the MTR doors to stop people exiting and entering the carriage. Seriously, being first on the train won’t make the MTR move any faster, so it is no bother that we have the decency to let people out first before shoving in. It is really not that hard to just stand off to the side and leave it a few seconds before trying to cram on. It seems that the MTR is not held responsible for these misconducts. However, passengers don’t do it because the MTR does not deploy enough staff to maintain order all the time.

The MTR’s advertisement always gives us fantasy about its professional services. However, reality tells us different stories. The frequent disruptions or delays of train services have caused enough trouble and disturbance to us. It seems that accidents are no longer an exception. We have to risk losing punctuality in study or at work by travelling on the MTR. The apathy of staff is also in stark contrast with their amiable smile displayed in their public relations. I ever asked an MTR staff member for assistance but his gesture revealed the reluctance to give a hand and dismissed my case as a trivial matter. Actually, they are not much helpful as those advertised.

Although certain uncheerful experience is caused by rudeness of passengers rather than negligence of the MTR corporation, the latter has the responsibility to follow up and fix the situation and should not just keep the arms folded. In order to make the MTR a nice means to commute, the corporation ought to pay considerable attention to every aspect of the services.

Yours faithfully,

Chris Wong